1. Publication of information on the web site

We take every care in the preparation of the web site, but we will not be held liable for errors or omissions in information published. Teachers are advised to check syllabus details before entering students for examinations.

If the wrong music is supplied as a result of incorrect information published on our site, we will of course accept its return for replacement or refund without question (see note 5 on returns).

2. Acceptance of orders

We only accept an order once we are satisfied of the availability of the music requested either from stock or our suppliers. Part orders may be processed in the event of items being out of stock or out of print, but we will advise you of any problems by e-mail.

We regret that there are a few countries to which we are unable to deliver, due to previous experiences of delivery failure and payment card fraud.

3. Delivery time

For customers in the UK and Ireland, we normally expect to deliver music to you within 10 working days of your order. For other countries, it will take a little more time.

When we hold the music in stock, this will be shorter, but we ask that you bear the guide times in mind when ordering. Should you need the music quickly, please let us know when you order as special arrangements can often be made at that stage.

Unfortunately there are occasions when we cannot obtain the music for you if it is out of print or out of stock. Where this happens, we will advise you as soon as we find out.

4. Processing of payments

We only charge payments to your nominated payment or credit card when your order is despatched by us. Should it be necessary to despatch a part-order we will charge the cost of the items sent, including the relevant postage charge, with the balance being charged when we can complete your order.

All charges are raised in UK pounds sterling. Your credit card company will handle the currency conversion to your national currency for you.

Invoices raised for trade account and hire customers are payable on presentation and we reserve the right to charge interest on unpaid balances. The interest charge will be raised from the 31st day following invoice date at an interest rate of 8% above bank base rate (as advised by the Bank of England).

5. Returns

For copyright protection, we can only accept returns when they were incorrectly supplied by us or received damaged. Please contact us before returning any order, and within 14 days of receipt, so that we can give you a returns number which you should mark on the outside of the returned package.

If we make a mistake, we undertake to correct it without question and at no additional cost to you, our customer.

Items supplied in error should be returned in an unopened state and good condition so that we may enter them back into stock.

We are currently able to process payments from cards issued by American Express, VISA (including ELECTRON), MASTERCARD, MAESTRO (including SOLO), DISCOVER, GIROPAY and PAYPAL. We do not accept payments from Diners Club because of the increased costs.

If you do not hold a suitable credit card, we can take your order by post with a cheque drawn in (UK) pounds sterling on a UK clearing bank or building society.

Due to the level of bank charges, we only accept cheques drawn in euros or US dollars where the sterling value is £300 or more - please contact us for exchange rates if you wish to use this method.

7. Official orders

We are pleased to accept official orders from recognised educational institutions and official bodies. Please call to discuss your needs.

8. Delivery method and postage

Deliveries within the UK are normally despatched by Royal Mail post or BusinessPost 48 hour delivery.

Your total price includes postage charged on the total order value as follows:

For delivery to European destinations (packages up to 2.5 Kg), add £1.50 to the above.

Costs for delivery to addresses outside of Europe range between £5.00 and £17.50 (up to 2.5 Kg).

For packages over 2.5 Kg weight, or special delivery requests, we will contact you to discuss delivery options further.

9. Complaints and disputes

It is always our intention to provide the best possible service . If, for any reason, you are disappointed in the level of service we have provided, we do want to know.

You can contact us by Email or post at the addresses listed in our contacts page and we will undertake to look into any complaint carefully and promptly.

These terms of business are to be interpreted in accordance with the laws of England and Wales and any dispute shall be subject to the exclusive jurisdiction of the English courts.

These terms and conditions were last changed on 28 July 08.